To our Harbor View Hotel guests,
We hope you are all safe and healthy. We look forward to welcoming you back on June 8, 2020. Currently, Bettini Restaurant is open for take out only, and will reopen at the same time as the hotel for in restaurant dining at limited capacity per the state guidelines.
As part of our commitment to keeping our associates, guests and the Martha's Vineyard community safe, we are adhering to the guidelines issued by the American Hotel & Lodging Association (AHLA) and the state of Massachusetts. Read more about our Safety and Cleaning Standards below.
What to Expect on the Island
Many guests have asked what the island is like right now as a result of Covid-19. Here are some good resources for what’s open and what to expect.
Some of the basics:
- Most ferries including the Edgartown Falmouth Ferry, are running - Bring your mask. You will be required to wear it. Check the Ferry websites for schedules.
- Beaches are open
- Majority of restaurants, including Bettini Restaurant in Harbor View Hotel, are open for takeout making it easy to enjoy meals picnic style
- Many retailers have moved to an online format and are offering curbside pick-up
- Some salons are open
- The islands walking trails and biking trails are available and provide a great way to stay active and enjoy the outdoors
Safety and Cleaning Standards at Harbor View Hotel
Harbor View Hotel is following the guidelines set by the state of Massachusetts to keep all of our guests and associates safe. After having undergone an extensive renovation, guests can enjoy clean and updated rooms and facilities, as well as spacious common areas, including an expansive wrap around veranda, spacious outdoor lawns and pool area.
- We have set up the following to ensure separation of 6 feet or more between individuals
- Reconfigured common spaces, like the lobby and front desk, to allow 6 feet of physical distancing
- Arranged for a separation of 6 feet or more for guests during check in and check out times by installing separation markers on floor and plexi glass at the front desk
- Face coverings are required for all workers and guests when inside hallways and common areas, except when an individual is unable to wear a face covering due to a medical condition or disability
- Gatherings of 10 or more workers are prohibited during work hours
- Individuals riding in an elevator are asked to only ride with their own party and to wear face coverings. Signage reinforces these requirements.
- Workers are required to avoid handshakes and similar greetings that break physical distance
- Workers are asked not to open the doors of cars or taxis. Valet parking is not available
- Contactless payment methods are in place
- Bathrooms are available near all common areas for access to hand washing.
- Hand sanitizer with at least 60% alcohol is available throughout the common areas.
- Workers are required to wash hands or use hand sanitizer frequently
- Limited sharing of handheld equipment, phones, desks, workstations, and other tools and equipment between workers to the extent possible
- Any shared equipment is sanitized anytime the equipment is transferred between workers
- Signage is posted throughout the front and back of the house to remind workers and guests of the hygiene and safety protocols
- We have discontinued the use of shared food and beverage equipment in lobbies (including coffee stations).
- As part of the recent renovation at the Harbor View Hotel, the building is equipped with high efficiency air filters and ventilation.
- Associates have been trained on up-to-date safety information and precautions including hygiene and other measures aimed at reducing disease transmission, including:
- Social distancing, hand-washing, proper use of face coverings
- Self-screening at home, including temperature and symptom checks
- Reinforce that associates who are sick may not come to work
- When to seek medical attention if symptoms become severe
- Which underlying health conditions may make individuals more susceptible to contracting and suffering from a severe case of the virus
- Workplace hours, shifts and break times have been adjusted to minimize contact across workers and reduce congestion
- Training and on boarding process has been adjusted to allow for social distancing, conduct remotely if possible
- Virtual meetings are conducted to allow social distancing
- Guest room service, laundry and dry-cleaning services, and amenity deliveries will be available using contactless pick-up and delivery protocols
- No buffets or self-service areas with multi-use items are allowed
- A log of workers and guests is kept to support contact tracing
- Items such as magazines, guest directories, and other materials have been removed from rooms
- Notices are posted to workers and guests of important health information and relevant safety measures as outlined in the Commonwealth’s Mandatory Workplace Safety Standards
- Workers who are particularly vulnerable to COVID-19 according to the Centers for Disease Control (e.g., due to age or underlying conditions) are encouraged to stay home
- Workers are encouraged to self-identify symptoms or any close contact to a known or suspected COVID-19 case to the employer
- All common areas are frequently cleaned and disinfected
- Rooms are sanitized by cleaning and sanitizing all hard surfaces each time a guest checks out and before the next guest is admitted, and all linens, bedspreads and covers are laundered.
- Dirty linens are removed and transported from guest rooms in single-use, sealed bags. Pillow protectors on the guest room beds are changed in between guests.
- These items are bagged in the guest room to eliminate excess contact while being transported. All bed linen and laundry are washed at a high temperature and cleaned in accordance with CDC guidelines
- Following each departure, guest rooms will be left vacant for 24 hours as part of cleaning protocol to allow for deep cleaning, disinfectant and cleaners to dry, and reasonable air exchange
- Housekeeping will not enter a guest room while the guest is physically present within the room except at the guests specific request; Housekeeping must otherwise only service rooms when guests are not present and minimize contact with guest personal belongings; Housekeepers should open the doors and windows when possible to increase air circulation
- Cleaning logs will be keep that include date, time, and scope of cleaning
- Heavy transit areas will be frequently disinfected, including high-touch surfaces (e.g., doorknobs, rolling carts, bathrooms)
- In the event that a guest presents a presumptive case of COVID-19 or a positive case, the room used by that guest will only be returned to service after undergoing an enhanced sanitization protocol, in accordance with CDC guidelines
- Seating density will be reduced in our restaurant to ensure a 6' separation between tables.
- Party sizes will not exceed 6
- Bar service is suspended as long as state regulations require.
- Culinary team and front of the house staff will all wear protective masks.
- Digital menus will be available online and paper menus will be for single use only.
- Tables will not be preset to reduce the opportunity for exposure.
- Tables and chairs will be cleaned and sanitized before seating new guests.
- Food will be delivered by servers wearing gloves that are removed and disposed of frequently.
- No cash payments will be accepted. Credit card payments only.
Your well being and that of our associates are our first priority. We will continue to abide by best practices and adapt our protocol as necessary.
Be well. We look forward to welcoming you to Harbor View Hotel and Martha's Vineyard.
Harbor View Hotel